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What is the difference between Full custom and Semi custom?
Full custom is a one-of-one design for your bike created with your idea. Full custom allows you to give us your idea and our designers bring it to life. Semi custom is a pre-made design with your logos, brands, name, number, etc. -
What is your turnaround time?
To receive your proof it will be 3-4 BUSINESS days for semi custom kits, and 4-7 BUSINESS days for full custom kits. Sometimes you might see your proof same day or next day, it all depends the current workload at the time. -
Shipping?
Shipping is calculated at checkout based on your location. We have shipped with several different companies but we put our trust in UPS to deliver on time. Overnight shipping can be accommodated, contact us for information. -
Can you send me a picture of my graphics before you print?
Yes! Proofs are included with the purchase of all orders at no extra charge. Once your design is complete, we will then email you a design proof to make any changes prior to printing. You can also choose not to receive a proof, this will process your order faster.
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When will my order arrive?
ETAs on all orders are roughly 2 weeks from order date. This allows for design, changes (if required), printing, cutting, packing, and shipping time. Once on the move, you will receive tracking details via email.
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What if my package gets lost or arrives damaged?
We strive to ensure every order reaches you in perfect condition. In the event that your order is lost or damaged during transit, please reach out to our support team at sales@dirtlabconcepts.com with your order number and any relevant details, and we'll do everything we can to help.
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Does Dirtlab accept returns?
For all custom items that are made to order, once the production process has begun, we cannot offer any refunds or returns.